What type of cabinets does Marfa provide?
Marfa specializes on kitchen cabinets, bathroom vanities, and custom closets.
What materials does Marfa use to produce the cabinets?
The panels are made out of particle board and CARB2 compliant medium density fiberboard. They also have thermally structured veneers. Marfa imports her materials from Italy and Spain, ensuring high European quality.
How long does Marfa need to produce the desired cabinets?
Marfa delivers your order 2-3 weeks after we reach an agreement on the project. Delivery time mostly depends on the size of your order.
Does Marfa provide any warranty?
Every product made by Marfa comes with a 3-year warranty. However, we believe in our product and its durability, so it will last much longer than that.
Does Marfa have designers who can assist me with the drawings for my project?
Yes. We have a motivated team of 4 designers ready to make drawings, renderings and a quote for your product. All of this FREE of charge!
Is it possible to produce custom cabinets?
Yes, it is. Our production facility is located in Chicago, so there are no longer delivery times or any other issues that come with custom orders. It will cost a little more though.
How many colors does Marfa offer? What is their style?
Marfa always has 45 different colors in stock. The surface is either matte, high-gloss or wood veneers.
What other products/services does Marfa provide?
Marfa offers cabinetry installation, quartz countertops, integrated lighting, and tile imported from Italy and Spain. Marfa cabinets also offer 3/4″ boxes and shelves, as well as Blum tandem drawer box construction and soft closing hinges from Salice. The final measurement is also available for FREE.
Can Marfa reface cabinets?
Marfa can make the doors custom sized to replace doors on existing cabinetry.
Is it possible to ship the cabinets outside of Marfa’s delivery area?
Marfa will always try to find a way to please her customers. Shipping is available by custom quote.
How do i place an order with marfa cabinets?
You can place a written order either in person or via email using our official forms or your company’s forms, ensuring they use Marfa Cabinets Inc nomenclature.
Сan i make changes to my order after placing it?
Minor changes or cancellations can be requested in writing within 24 hours of receiving the sales acknowledgment, provided the order hasn’t been sent to the warehouse.
How soon will my order ship?
Orders typically ship within 5-7 business days. Ensure all shipping details and preferences are included on your order form.
What if i need my order delivered to a different address?
Include the new delivery address and the contact details of the recipient on your order form to ensure correct delivery.
Are shipping costs included in the order price?
No, shipping costs are additional and will be provided separately based on your order details.
Can i use my own freight service?
Yes, you can arrange your freight. Ensure you provide a Bill of Lading (BOL) and a packing slip for each order.
Can I cancel or return my order?
No, cancellations, returns, or refunds are not permitted. All sales are final.
Why is there no return policy for custom orders?
Custom orders are uniquely made to specific customer specifications, making them non-resalable. Therefore, returns are not feasible for these bespoke products.
What should I do if my order is damaged upon delivery?
Inspect the order immediately, document any damage with photos, and contact our customer service team promptly. We will verify the issue and process a replacement order quickly.
How long does it take to receive a replacement for a damaged or defective item?
We prioritize replacement orders and aim to process them swiftly to minimize any inconvenience. Specific timelines will be communicated once the issue is verified.
Can I return a product if it doesn’t meet my expectations?
Due to the custom nature of our products, returns are not possible. However, we are committed to resolving any issues related to damage or defects promptly.
What constitutes sufficient evidence of delivery?
A receipt signed by any authorized agent, such as a watchman or employee of the Purchaser, serves as sufficient evidence of delivery.
How do I report defective goods or transit damages?
Submit a written claim within five (5) days of receiving the goods. Include detailed descriptions and, if possible, photographs of the defects or damages.
What happens if I don't pick up my order within 30 days?
A storage fee of $100 per day will apply for orders not picked up within 30 days. The order will not be released until the storage fee is paid.
What happens if my financial status changes before shipment?
If your financial responsibility is deemed impaired or unsatisfactory, we may require cash payment or satisfactory security before proceeding with the shipment.
Who qualifies as a residential purchaser?
A residential purchaser is an individual who installs the product in a home they own and use as a primary or secondary residence. Builders, contractors, or developers can also qualify if they install the product in a home used by the initial owner/purchaser.
What does the limited lifetime warranty cover?
The warranty covers manufacturing defects in material and workmanship for as long as the original purchaser owns and uses the product in the described applications.
Are rental properties covered?
No, the warranty does not apply to rental properties or commercial purchasers such as landlords or leasing companies.
How do I file a warranty claim?
Submit your claim via email to warranty@marfacabinets.com, detailing the defects. Contact your installer or seller first, and if they are unresponsive, contact Marfa Cabinets directly.
What are the exclusions of this warranty?
Exclusions include misuse, improper installation, environmental damage, normal wear and tear, and natural variations in materials.
What happens if a product is discontinued?
If a valid warranty claim is filed for an obsolete product, Marfa Cabinets may replace it with a similar or comparable product from the current line or provide a refund or credit.
